id: 1173,3
title: Kicking off a new kanban process.
date: 2022-08-27
Kicking off a new kanban process.
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Identify sources of dissatisfaction: What do members/customers dislike?
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Analyze demand: Where do requests come from? Any patterns?
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Analyze system capabilities: What does history say about delivery speed?
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Model the workflow: What activities affect each work item?
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Identify classes of service: How are which items handled within the system?
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Design the board: Model all this in a board: workflow = columns, classes = rows.